Part-Time Front Desk Agent – Guest Experience Champion

Ac Hotel; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AC Hotel Grand Rapids is seeking a guest-focused Front Desk Associate to deliver high-quality hospitality. You will greet arrivals, check in guests, and coordinate with team members to ensure a seamless stay.

This part-time role requires weekend availability and flexible shifts. Benefits include parking discounts, free employee meals, DailyPay, and Marriott discounts while contributing to a welcoming downtown Grand Rapids atmosphere.

Qualifications

• Customer service experience required.
• Receptionist/Front desk experience not required, though it is preferred

Responsibilities

• Report to work on time in a proper, clean uniform, including the AC pin; maintain grooming standards.
• Follow all hotel policies, procedures, and internal rules.
• Adhere to cash handling and banking procedures at all times.
• Stay updated on daily hotel operations, room rates, packages, promotions, and changes.
• Be knowledgeable about guest rooms, locations, amenities, and services.
• Use MARSHA, Stay PMS, Guestware, MICROS, and Mobile Guest Services for reservations and guest services.
• Perform guest registration, room assignments, and accommodate special requests.
• Understand and promote Marriott Rewards benefits and ensure guest sign-ups.
• Maintain front desk cleanliness and use downtime for cleaning tasks.
• Assist guests with problems and questions, ensuring all are resolved per the \"Guest Response Program.\"
• Know emergency procedures and act; accordingly, report unusual occurrences to management.
• Ensure proper credit handling, accurate billing, and secure cash procedures.
• Represent AC Marriott professionally, focusing on guest attention and embodying core values.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Problem-solving

Teamwork

Tools

MARSHA

Stay PMS

Guestware

MICROS

Mobile Guest Services

Job description

AC Hotel Grand Rapids is seeking a guest-focused Front Desk Associate to deliver high-quality hospitality. You will greet arrivals, check in guests, and coordinate with team members to ensure a seamless stay.

This part-time role requires weekend availability and flexible shifts. Benefits include parking discounts, free employee meals, DailyPay, and Marriott discounts while contributing to a welcoming downtown Grand Rapids atmosphere.