Front Office Supervisor - Luxury Hotel Leader

AHC Hospitality; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits (medical, dental &vision

401K

Paid vacation

Discounted parking

Free employee meals

Hotel & restaurant discounts

Job summary

AHC Hospitality is seeking a front desk leadership role at the Amway Grand Plaza in Grand Rapids. The position requires weekend availability and offers full benefits, 401K, paid vacation, parking discounts, free employee meals, and hotel/restaurant discounts.

The role focuses on delivering exceptional guest experiences at the front desk and related areas. Responsibilities include managing high guest volumes, supervising front office staff, and ensuring adherence to brand standards while

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Related experience is required.
• OnQ PMS experience preferred.

Responsibilities

• Operate lodging system (SMS) and front desk technology.
• Check-in and checkout a large volume of guests.
• Answer and route phone calls from guests and external lines.
• Follow cash handling procedures as outlined by the general cashier.
• Resolve guest concerns at first contact and escalate when needed.
• Assist with interviews and departmental communications.
• Adhere to AHC handbook policies and standard operating procedures.
• Provide exemplary guest service and assist guests beyond basic requirements.

Skills

Stand 8 hours

Budget management

Education

High school diploma or equivalent

College degree preferred

Related experience

Tools

OnQ PMS

Job description

AHC Hospitality is seeking a front desk leadership role at the Amway Grand Plaza in Grand Rapids. The position requires weekend availability and offers full benefits, 401K, paid vacation, parking discounts, free employee meals, and hotel/restaurant discounts.

The role focuses on delivering exceptional guest experiences at the front desk and related areas. Responsibilities include managing high guest volumes, supervising front office staff, and ensuring adherence to brand standards while