Morning Front Desk & Guest Care Pro — Part Time

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Training & Development

Job summary

Concord Hospitality Enterprises seeks a friendly Front Desk & Guest Care associate for part-time morning shifts (7am–3pm) in Grand Rapids. You will be the guest hub, delivering proactive, responsive service and handling guest interactions with care.

Join a team that values hospitality, with opportunities to grow within a company culture built on integrity and exceptional guest experiences. Weekend rotation is included and training is provided.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises seeks a friendly Front Desk & Guest Care associate for part-time morning shifts (7am–3pm) in Grand Rapids. You will be the guest hub, delivering proactive, responsive service and handling guest interactions with care.

Join a team that values hospitality, with opportunities to grow within a company culture built on integrity and exceptional guest experiences. Weekend rotation is included and training is provided.