Front Desk Agent

Lodgco Hospitality; Grand Rapids (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive potential

And more!

Job summary

Lodgco Hospitality in Grand Rapids is seeking enthusiastic Front Desk Agents to provide outstanding guest service at Hampton Inn & Suites. This role involves managing guest check-ins and check-outs, addressing inquiries, and maintaining hotel operations.

Candidates should have a flexible schedule, as shifts vary. Key responsibilities include ensuring guest satisfaction, handling payments, and assisting with hotel amenities.

Join our team and enjoy benefits like career development training, paid time off, travel discounts, and more!

Qualifications

• 1-2 years of hotel experience is a plus.
• Valid driver’s license and satisfactory criminal background screening required.

Responsibilities

• Perform guest registrations, room assignments, and special requests.
• Ensure proper credit when checking out guests and handle late charges.
• Assist guests with problems and questions; ensure all guest problems are resolved.

Skills

Computer software skills

Communication both verbal and written

Dependable and guest-focused

Time management and problem-solving skills

Strong leadership abilities

Education

1-2 years of hotel experience

Job description

About Lodgco

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Hampton Inn & Suites - Grand Rapids Downtown is looking for enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

We are seeking candidates with flexible availability to cover both 1st shift (7am-3pm) and 2nd shift (3pm-11pm).

Job Summary

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Essential Job Functions

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guests and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guests
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Computer software skills
• Communication both verbal and written
• Dependable and guest-focused
• Time management and problem-solving skills
• Strong leadership abilities

Required/Preferred Education and Experience

• 1-2 years of hotel experience is a plus

Additional Eligibility Qualifications

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

Supervisory Responsibility

This position doesn’t manage any staff members.

Benefits We Offer

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive potential
• And more!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

Expected Hours of Work

This position requires variable hours based on the needs of the hotel.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Notice of E-Verify Participation

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.