Part-Time Front Desk Agent

Fairfield-Inn-; Virginia Beach (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Fairfield Inn & Suites is seeking a positive Front Desk Agent to provide exceptional service to our hotel guests. You will assist guests with check-in and check-out, issue room keys, and process payments while maintaining communication with housekeeping to coordinate room availability.

The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to stay calm under pressure. Proficiency in English, computer literacy, and a customer‑focused approach are important;

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Front desk hospitality

English proficiency

Customer service

Communication

Computer literacy

Problem solving

Physical stamina

Tools

POS systems

Job description

Benefits:

• Employee discounts

Job Summary

Job Summary
Fairfield Inn & Suites is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds