Part Time Front Desk Agent

Groveresort; Fremont (CA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

E‑Verify

Equal Opportunity Employer

Job summary

Hilton Garden Inn Fremont Milpitas is seeking a friendly Front Desk Associate to greet guests, register arrivals, and close out guest accounts at checkout. You will input data into a computer system, promote hotel programs, and balance house accounts with accuracy.

Prior hospitality experience is not required, but customer service skills are essential. The role involves handling payments, answering phones, and assisting guests with mail and packages, with opportunities to grow within a recently

Qualifications

• High school diploma or equivalent.
• No special licenses required.
• No prior hospitality experience required; hospitality experience preferred.
• Additional language ability preferred.

Responsibilities

• Greet guests and register them, provide prompt and courteous service.
• Complete registration using the computer system and promote marketing programs.
• Handle payments, post charges, and balance house accounts.
• Answer phones and relay messages; assist guests with mail and packages.
• Close accounts at checkout and resolve issues per guidelines.
• Field guest complaints and develop effective solutions.
• Escort guests to rooms and provide safety deposit services.
• Operate office equipment as needed and assist reservations staff.

Skills

Front desk operations

Customer service

English communication

Patience & diplomacy

Calculator proficiency

Education

High school diploma or equivalent

Tools

POS system

Computer system usage

Fax machine

Photocopier

Job description

Silicon Valley‑adjacent, near I-880 and I-660, and just north of Santa Clara, our Hilton Garden Inn Fremont Milpitas Hotel is easily accessible. Come be part of this recently opened property with a new F&B outlet and matchless team.

Job Overview: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet high standards of quality.

Compensation: $18.50 - $19.00 per hour.

Responsibilities and Duties

• Greet customers immediately with a friendly and sincere welcome; use a positive and clear speaking voice, listen to understand requests, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details including number of guests and room rate, promoting marketing programs, and assigning rooms based on guest needs. Code electronic keys, provide welcome folders, and ensure accurate performance throughout the front office.
• Verify and imprint credit cards for authorization using electronic acceptance methods; handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment; perform accurate arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
• Answer the telephone promptly with positive and clear communication; input and retrieve messages, and convey contents to guests. Retrieve mail, small packages, and facsimiles for customers as requested.
• Close guest accounts at checkout and ascertain satisfaction; if dissatisfied, research and attempt to resolve the issue within guidelines, possibly involving a supervisor.
• Field guest complaints and conduct research to develop effective solutions, resolving complications such as location changes or credit issues. Remain calm and alert during emergency situations and heavy activity. Plan and implement steps using experienced judgment and discretion.
• Summon guest service personnel to escort guests to rooms as appropriate.
• Provide safety deposit boxes to guests by escorting them to the vault room and assisting in opening the lock.
• Operate fax machine to send, receive, and log incoming transmissions; notify guests of incoming faxes using the computer message function.
• Use the photocopier to make copies as required.
• File registration cards in room number order and retrieve them for each checkout.
• Perform other duties assigned by the supervisor, such as assisting PBX operators or reservations agents.

Specific Job Knowledge, Skills & Abilities

• Considerable skill in using a calculator to prepare moderately complex calculations without error.
• Ability to effectively deal with internal and external customers who may require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to stand and move throughout the front office while continuously performing essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Excellent hearing and visual abilities to observe and detect signs of emergency situations.

Qualifications

• Equivalent to graduation from high school or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• No special licenses required.
• No prior experience required; prior hospitality experience preferred.
• Additional language ability preferred.

Preferred Qualifications & Desired Traits

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Motivated: Inspired to perform well when granted the ability to set own schedule and goals.
• Flexibility: Inspired by the ability to perform well with the freedom to set schedules and goals.
• Ability to Make an Impact: Inspired by the ability to contribute to the success of a project or organization.
• Self‑Starter: Inspired to perform without outside help.

Spire Hospitality participates in E‑Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.