Part Time Front Desk Agent

Hilton Garden Inn Fremont Milpitas; Fremont (CA); On-site; USD 25,485 - 26,174; Full time

Job summary

Hilton Garden Inn Fremont Milpitas is seeking a friendly Front Desk Associate to greet guests, handle registrations, and process payments with accuracy. You’ll provide prompt service, share local information, and ensure guest satisfaction during check-in and check-out at our Silicon Valley–adjacent hotel.

Role involves standing and moving around the front desk, handling calls, and contributing to a welcoming atmosphere.

Qualifications

• Graduation from high school or equivalent.
• No special licenses required.
• No prior hospitality experience required; hospitality experience preferred.
• Additional language ability preferred.

Responsibilities

• Greet guests and register them promptly.
• Complete the registration process and manage room charges using a computer system.
• Verify payments, post charges to guest accounts, and balance cash/house bank.
• Answer telephones promptly and relay messages to guests.
• Resolve guest issues and complaints per hotel guidelines with discretion.

Education

High school diploma or equivalent

Job description

Description

Silicon Valley-adjacent, near I-880 and I-660, and just north of Santa Clara, our Hilton Garden Inn Fremont Milpitas Hotel is easily accessible. Come be part of this recently opened property with a new F&B outlet and matchless team.

Job Overview: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet high standards of quality.

Compensation: $18.50 - $19.00 per hour.

Responsibilities and Duties:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts or heating/air conditioning issues. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
• Provide safety deposit boxes for guests by escorting them to the vault room, assisting the customer in opening the deposit box lock.
• Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
• Use the photocopier to make copies of items as required.
• File registration cards in room number order.
• Retrieve registration cards from the files for each check out.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Specific Job Knowledge and Skills:

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• No special licenses required.
• No prior experience required. Prior hospitality experience preferred.
• Additional language ability preferred.

Spire Hospitality participates in E-Verify

Qualifications

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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