Guest Services Concierge - Front Desk

Groveresort; Fremont (CA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

E‑Verify

Equal Opportunity Employer

Job summary

Hilton Garden Inn Fremont Milpitas is seeking a friendly Front Desk Associate to greet guests, register arrivals, and close out guest accounts at checkout. You will input data into a computer system, promote hotel programs, and balance house accounts with accuracy.

Prior hospitality experience is not required, but customer service skills are essential. The role involves handling payments, answering phones, and assisting guests with mail and packages, with opportunities to grow within a recently

Qualifications

• High school diploma or equivalent.
• No special licenses required.
• No prior hospitality experience required; hospitality experience preferred.
• Additional language ability preferred.

Responsibilities

• Greet guests and register them, provide prompt and courteous service.
• Complete registration using the computer system and promote marketing programs.
• Handle payments, post charges, and balance house accounts.
• Answer phones and relay messages; assist guests with mail and packages.
• Close accounts at checkout and resolve issues per guidelines.
• Field guest complaints and develop effective solutions.
• Escort guests to rooms and provide safety deposit services.
• Operate office equipment as needed and assist reservations staff.

Skills

Front desk operations

Customer service

English communication

Patience & diplomacy

Calculator proficiency

Education

High school diploma or equivalent

Tools

POS system

Computer system usage

Fax machine

Photocopier

Job description

Hilton Garden Inn Fremont Milpitas is seeking a friendly Front Desk Associate to greet guests, register arrivals, and close out guest accounts at checkout. You will input data into a computer system, promote hotel programs, and balance house accounts with accuracy.

Prior hospitality experience is not required, but customer service skills are essential. The role involves handling payments, answering phones, and assisting guests with mail and packages, with opportunities to grow within a recently