Part-Time Field Service Engineer – Medical Tech (Remote)

BD; United States; Remote; USD 39,000 - 62,000; Part time

Job summary

BD is hiring a Field Service Engineer for a home-based part-time role with daily travel to customer sites in the Vermont region. The position is remote with travel within the assigned territory (Burlington, VT area); 5% overnight travel possible and a valid driver's license is required.

Responsibilities include remote and on-site support for Pyxis systems, troubleshooting hardware/software, preventive maintenance, and coordination with Sales/Implementation teams to ensure service excellence.

Qualifications

• 3 years of related combination Hardware/Software/IT experience supporting both proprietary and standard applications.
• 24x7 on-call experience in a customer-facing/field service environment, required.
• Computer electronics, Windows OS, network experience, required.
• Must be able to work within defined processes and methodologies with minimal degree of supervision.
• Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.

Responsibilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
• Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
• Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

Skills

On-call experience

Windows OS

Network experience

Driver's license

Hardware troubleshooting

Software support

Education

High School Diploma

Associates degree

Job description

BD is hiring a Field Service Engineer for a home-based part-time role with daily travel to customer sites in the Vermont region. The position is remote with travel within the assigned territory (Burlington, VT area); 5% overnight travel possible and a valid driver's license is required.

Responsibilities include remote and on-site support for Pyxis systems, troubleshooting hardware/software, preventive maintenance, and coordination with Sales/Implementation teams to ensure service excellence.