Part-Time Enrollment Services Call Center Representative

Piedmont Technical College; Greenwood (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Temporary position

Part-time

Job summary

Piedmont Technical College in Greenwood, SC is seeking a part-time admissions assistant to provide friendly customer service and handle inquiries. You will answer calls, direct inquiries, schedule advising appointments, and access student information using the Banner system.

Confidentiality and professionalism are essential in this role. Preferred candidates have knowledge of college admissions processes and strong written communication skills.

Qualifications

• General customer service experience.
• Experience in handling inquiries via phone or email is helpful.

Responsibilities

• Provide exceptional customer service to prospective students and visitors.
• Answer and direct incoming calls, respond to admissions inquiries, and schedule advising appointments.
• Maintain confidentiality of student records and information.

Skills

Customer service

Call Center experience

Education

High School Diploma

Job description

Job Responsibilities

Responsibilities include providing exceptional customer service, answering and directing incoming calls, responding to admissions inquiries, scheduling advising appointments, utilizing the Banner system to access and manage student information, referring complex inquiries to appropriate Admissions/Enrollment staff, and maintaining strict confidentiality of student records and information.

Minimum and Additional Requirements

High School Diploma. Customer service and/or Call Center experience.

Preferred Qualifications

Preferred candidates will possess general knowledge of college admissions and enrollment processes, strong written communication and customer service skills, and the ability to maintain professionalism and confidentiality. Familiarity with the Banner system is preferred. Candidates must not be employed in a college work-study position during the term of service.

Additional Comments

These are temporary, part-time positions.

We regret that due to the volume of applications we receive, we are unable to respond to candidates individually regarding the status of their application or the status of the interview process.