Part-Time Customer Success Lead | 10a–2p M–F

Hall's Culligan Water; Independence (KS); On-site; USD 20,000 - 29,000; Part time

Job summary

Hall's Culligan Water in Independence, KS is seeking a part-time customer service administrator for 10a to 2p, Monday through Friday. The role centers on multi-line phone handling, resolving customer issues, and coordinating with field staff in a service-focused setting.

Ideal candidates bring customer service experience, proficiency in Microsoft Office (Excel), and the ability to prioritize tasks in a fast-paced team. Starting wage is $18 per hour with a $0.50 raise after training.

Qualifications

• Must have excellent Customer service and multi-line telephone experience.
• Must be proficient in Microsoft Office.
• Account collections experience preferred.
• Ability to prioritize tasks in a fast paced environment.
• Strong work ethic (honesty and integrity).
• Excellent communication skills including helpfulness and patience with others.
• Exceptional problem solving skills.
• Ability to work independently.

Responsibilities

• Answer incoming calls from our very important customers.
• Resolve any product or service related issues; follow up to ensure complete customer satisfaction.
• Schedule deliveries, dispatch service technicians and/or route representatives to customer locations.
• Prepare sales commissions and payroll for final processing at our corporate office (Excel).
• Take payments and maintain customer records by updating account information.
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary.
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.).

Skills

Customer service

Multi-line phone

Microsoft Office

Collections experience

Prioritization

Work ethic

Communication

Problem solving

Independent work

Tools

Excel

Job description

Hall's Culligan Water in Independence, KS is seeking a part-time customer service administrator for 10a to 2p, Monday through Friday. The role centers on multi-line phone handling, resolving customer issues, and coordinating with field staff in a service-focused setting.

Ideal candidates bring customer service experience, proficiency in Microsoft Office (Excel), and the ability to prioritize tasks in a fast-paced team. Starting wage is $18 per hour with a $0.50 raise after training.