Customer Experience Specialist — PTO & Growth

Wichita Water Conditioning, Inc.; Jefferson City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Full benefits package

401k with company match

Career advancement opportunities

Upskilling

Job summary

Hall’s Culligan, a long-standing provider of drinking water and water treatment services, seeks a Customer Service Representative to ensure a positive customer experience. You’ll handle inquiries, provide solutions, and maintain customer satisfaction through solid product and service knowledge.

This full-time role runs 8a–5p, Monday–Friday, with starting pay of $18–$20 per hour DOE. Benefits include PTO, a 401(k) with company match after the introductory period, and opportunities for

Qualifications

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Excel).
• Strong organization and multitasking abilities.
• Ability to stay calm under pressure and handle challenging situations professionally.
• Must be able to pass criminal background check.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.

Skills

Empathy

Resilience

Adaptable

Multitasking

Typing 40 wpm

Communication

Teamwork

Problem solving

Time management

Education

High School/GED

Tools

Outlook

Excel

Job description

Hall’s Culligan, a long-standing provider of drinking water and water treatment services, seeks a Customer Service Representative to ensure a positive customer experience. You’ll handle inquiries, provide solutions, and maintain customer satisfaction through solid product and service knowledge.

This full-time role runs 8a–5p, Monday–Friday, with starting pay of $18–$20 per hour DOE. Benefits include PTO, a 401(k) with company match after the introductory period, and opportunities for