Part-Time Customer Service Specialist — Impact & Growth

Socket.dev; Burlington (WA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Starting pay $18.50 hourly

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Paid Training

Propane discounts

Job summary

Ferrellgas is seeking a Part-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience.

The role includes answering phones and emails, scheduling deliveries, and helping resolve issues while maintaining accurate account information. Starting pay is $18.50 per hour, with benefits such as a 401(k) match and ESOP.

Qualifications

• High School Diploma or equivalent required.
• One or more years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Must be eligible to work in the United States.

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Resolve customer issues and inquiries efficiently per policy.
• Assist with scheduling deliveries and basic pricing inquiries.

Skills

Customer service

Negotiation

Communication

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas is seeking a Part-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience.

The role includes answering phones and emails, scheduling deliveries, and helping resolve issues while maintaining accurate account information. Starting pay is $18.50 per hour, with benefits such as a 401(k) match and ESOP.