Part-Time Customer Service Pro - Night Shift Premium | Member Experience

Planet Fitness; Aurora (IL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical, Dental and Vision insurance (

Free Black Card Membership

401(k) with employer match

Profit sharing program

Set Schedule

Great growth opportunities

Job summary

Planet Fitness in Aurora, IL is seeking a Part-Time Customer Service Representative to greet members and guests, answer phones, check in members, sign up new members, and keep the club clean. The role emphasizes a friendly, welcoming, judgment-free environment and a strong commitment to member satisfaction.

The position offers an hourly wage of $16.00, a consistent set schedule, and benefits such as health coverage and 401(k) matching for eligible staff, plus perks like a free Black Card

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Phone etiquette

Communication

Reliability

Job description

Planet Fitness in Aurora, IL is seeking a Part-Time Customer Service Representative to greet members and guests, answer phones, check in members, sign up new members, and keep the club clean. The role emphasizes a friendly, welcoming, judgment-free environment and a strong commitment to member satisfaction.

The position offers an hourly wage of $16.00, a consistent set schedule, and benefits such as health coverage and 401(k) matching for eligible staff, plus perks like a free Black Card