Member Experience Specialist - Fitness Club (Night Shift Premium)

Planet Fitness; Lincoln Park (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Profit sharing

Free Black Card membership

Set schedule

Employee referral program

Job summary

Planet Fitness Lincoln Park is seeking a Customer Service Representative to greet members and guests and deliver exceptional service in a welcoming, judgment-free environment. You will answer phones, assist with membership sign-ups, provide club tours and relay updates and billing information to members and guests.

You will help maintain a clean facility, assist with amenities, and support a positive member experience while upholding our EPIC core values of Executional Excellence, People First,

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Communication

Job description

Planet Fitness Lincoln Park is seeking a Customer Service Representative to greet members and guests and deliver exceptional service in a welcoming, judgment-free environment. You will answer phones, assist with membership sign-ups, provide club tours and relay updates and billing information to members and guests.

You will help maintain a clean facility, assist with amenities, and support a positive member experience while upholding our EPIC core values of Executional Excellence, People First,