Part-Time Customer Service Pro — Multichannel Support

Domino's; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Domino's is seeking a friendly and dedicated Customer Service Representative to join our team in Richmond, Virginia. You will help customers with inquiries, orders, and account management, delivering upsell opportunities and maintaining accurate records across phone, email, and chat channels.

Ideal candidates demonstrate excellent communication, problem-solving abilities, and empathy in a fast-paced setting.

Qualifications

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order processing, and account management.
• Identify and escalate complex issues to the appropriate departments when needed.
• Maintain accurate records of customer interactions and transactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Assist customers with product information, order processing, and account management
• Identify and upscale complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure consistent, high-quality customer experiences
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude

Skills

Communication

Problem solving

Multitasking

Customer service

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

Computers

Phone/Chat/Email

Job description

Domino's is seeking a friendly and dedicated Customer Service Representative to join our team in Richmond, Virginia. You will help customers with inquiries, orders, and account management, delivering upsell opportunities and maintaining accurate records across phone, email, and chat channels.

Ideal candidates demonstrate excellent communication, problem-solving abilities, and empathy in a fast-paced setting.