Part-Time Customer Service Lead — Fast-Paced Retail

Burlington Stores, Inc.; Gastonia (NC); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year of service

Paid holidays

Paid sick time

Training and development opportunities

Job summary

Burlington Stores, Inc. is seeking a Part‑Time Customer Service Lead in Gastonia, NC. You will lead day‑to‑day customer service initiatives, inspire associates to provide exceptional service, and keep a customer‑first focus with friendly, professional interactions at all times.

Responsibilities include maintaining checkout efficiency, addressing customer needs, and modeling company values while leading by example in a fast‑paced retail environment.

Qualifications

• Flexible schedule, including early mornings, nights, weekends and holidays

Responsibilities

• Model company values and frontline standards for the team
• Drive friendliness, speed of checkout, and customer feedback with a customer-first mindset
• Maintain a neat front-end area and troubleshoot register issues
• Coordinate meal/break periods and monitor schedule adherence

Skills

Leadership

Customer service

Friendly demeanor

Job description

Burlington Stores, Inc. is seeking a Part‑Time Customer Service Lead in Gastonia, NC. You will lead day‑to‑day customer service initiatives, inspire associates to provide exceptional service, and keep a customer‑first focus with friendly, professional interactions at all times.

Responsibilities include maintaining checkout efficiency, addressing customer needs, and modeling company values while leading by example in a fast‑paced retail environment.