Part-Time Customer Service Lead — Fast-Paced Retail

Burlington; Durham (NC); On-site; USD 41,548,000 - 45,461,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington in Durham, NC is seeking a Part Time Customer Service Lead to guide day-to-day customer service and support associates in delivering a friendly, efficient shopping experience. You will lead by example and maintain a customer-first approach, ensuring fast checkout and high service standards.

The role requires flexibility to work early mornings, nights, weekends and holidays, with eligibility for Burlington benefits for part-time staff.

Qualifications

• Experience in retail or customer service leadership.
• Able to lift 40 lbs and stand for long periods.
• Flexible schedule including early mornings, nights, weekends and holidays.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates.
• Model Burlington values and ensure friendly, professional service.
• Maintain orderly front-end area and assist with register transactions.

Skills

Customer service leadership

Leadership

Retail operations

Communication

Tools

POS systems

Job description

Burlington in Durham, NC is seeking a Part Time Customer Service Lead to guide day-to-day customer service and support associates in delivering a friendly, efficient shopping experience. You will lead by example and maintain a customer-first approach, ensuring fast checkout and high service standards.

The role requires flexibility to work early mornings, nights, weekends and holidays, with eligibility for Burlington benefits for part-time staff.