Customer Service Lead - Part-Time

Burlington Stores, Inc.; Gastonia (NC); Presencial; USD 15.000 - 22.000; Tempo parcial

Benefícios oferecidos por esta vaga

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year of service

Paid holidays

Paid sick time

Training and development opportunities

Resumo da vaga

Burlington Stores, Inc. is seeking a Part‑Time Customer Service Lead in Gastonia, NC. You will lead day‑to‑day customer service initiatives, inspire associates to provide exceptional service, and keep a customer‑first focus with friendly, professional interactions at all times.

Responsibilities include maintaining checkout efficiency, addressing customer needs, and modeling company values while leading by example in a fast‑paced retail environment.

Qualificações

• Flexible schedule, including early mornings, nights, weekends and holidays

Responsabilidades

• Model company values and frontline standards for the team
• Drive friendliness, speed of checkout, and customer feedback with a customer-first mindset
• Maintain a neat front-end area and troubleshoot register issues
• Coordinate meal/break periods and monitor schedule adherence

Conhecimentos

Leadership

Customer service

Friendly demeanor

Descrição da vaga

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast‑paced environment, join Our Burlington team as a Customer Service Lead !

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

• You will enjoy a competitive wage
• flexible hours
• associate discount
• medical coverage
• 401(k) plan
• up to 4 hours of paid time off annually after one year of service
• up to 8 paid holidays
• paid sick time in accordance with applicable law
• training and development opportunities

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$13.50 - $13.50 per hour

Location

01154 - Gastonia

Position Type

Regular Part‑Time

Address

3584 East Franklin Blvd

Zip Code

28054