Part-Time Customer Experience Coach (Flexible Schedule)

The TJX Companies, Inc.; Douglas (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end leader to oversee Associates, promote a positive customer experience, and maintain a clean, organized store. You will model outstanding customer service and train staff across front-end principles.

You will guide register assignment, POS coverage, and breaks while delivering coaching, performance feedback, and initiatives to meet store goals, safety, and labor policies.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Ability to train others
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Retail operations

Merchandising

Communication

Job description

The TJX Companies, Inc. is seeking a front-end leader to oversee Associates, promote a positive customer experience, and maintain a clean, organized store. You will model outstanding customer service and train staff across front-end principles.

You will guide register assignment, POS coverage, and breaks while delivering coaching, performance feedback, and initiatives to meet store goals, safety, and labor policies.