Part-Time Customer Care & Scheduling Specialist

Servco Pacific Inc; Honolulu, Northern (HI, KY); Hybrid; USD 26,000 - 33,000; Part time

Job summary

Servco Pacific Inc. is hiring a part-time Customer Care Representative to join our centralized Hawaii call center. You will assist customers with scheduling service appointments across our dealerships, handling inbound calls and outbound outreach to promote offers.

Candidates should have at least 2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment with a 9:00am–6:00pm schedule, Monday–Saturday.

Qualifications

• High School Diploma or equivalent education.
• Minimum 2 years of customer service experience.
• Call center and auto service department experience preferred.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and able to type a minimum of 25 wpm.
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm.

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps.
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested.
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Skills

Communication skills

Customer service

Multitasking

Typing speed 25 wpm

Education

High School Diploma

Job description

Servco Pacific Inc. is hiring a part-time Customer Care Representative to join our centralized Hawaii call center. You will assist customers with scheduling service appointments across our dealerships, handling inbound calls and outbound outreach to promote offers.

Candidates should have at least 2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment with a 9:00am–6:00pm schedule, Monday–Saturday.