Part-Time Customer Care Pro - Day Shifts

Basin Disposal; Pasco (WA); On-site; USD 33,000 - 39,000; Part time

Job summary

Basin Disposal is seeking a part-time, on-site Customer Service Representative to support customers from the Pasco, WA area. The role offers afternoon and mid-morning shifts, with a focus on accurate information, problem solving, and friendly, empathetic service.

You’ll handle calls, verify records, assist with payments, and help drivers with orders while maintaining high service standards. Training and guidance are provided to ensure customer satisfaction and efficiency.

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Ability to handle calls and data entry.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Customer service

Active listening

Phone handling

Communication skills

Time management

Education

High school diploma

Job description

Basin Disposal is seeking a part-time, on-site Customer Service Representative to support customers from the Pasco, WA area. The role offers afternoon and mid-morning shifts, with a focus on accurate information, problem solving, and friendly, empathetic service.

You’ll handle calls, verify records, assist with payments, and help drivers with orders while maintaining high service standards. Training and guidance are provided to ensure customer satisfaction and efficiency.