Dispatcher & Customer Service Pro — Day/Swing, Full-Time

Security Services Northwest Inc; Sequim (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employee Assistance Program

PTO/Holidays paid at overtime

Overtime eligibility

Job summary

Security Services Northwest, Inc. is seeking a Flex Call Center Representative for Day or Swing shifts at our Sequim, WA headquarters. This full-time role handles alarm dispatch, answering calls, and coordination with agencies in a high‑volume, 24/7 environment.

Candidates must type at least 40 WPM and be proficient with Excel, Word, and Microsoft 365; multitask confidently under pressure. Competitive benefits and overtime opportunities are available.

Qualifications

• Typing test with 40 WPM minimum.
• Ability to take sample calls, dispatch calls and manage messages.
• Proficient in sending emails and faxes.
• Navigate between screens and place calls on hold/transfer.
• Proficiency in Excel, Word, and Microsoft 365.

Responsibilities

• Dispatch alarms to the appropriate agency.
• Answer phones, take messages, and dispatch calls for clients.
• Perform various office and computer tasks.

Skills

Typing 40 WPM

Multitasking under high-stress

Phone dispatch

Office software navigation

Tools

Excel

Word

Microsoft 365

Job description

Security Services Northwest, Inc. is seeking a Flex Call Center Representative for Day or Swing shifts at our Sequim, WA headquarters. This full-time role handles alarm dispatch, answering calls, and coordination with agencies in a high‑volume, 24/7 environment.

Candidates must type at least 40 WPM and be proficient with Excel, Word, and Microsoft 365; multitask confidently under pressure. Competitive benefits and overtime opportunities are available.