In-Office Customer Service & Billing Specialist

California Water Service Group; Puyallup (WA); On-site; USD 47,000 - 60,000; Full time

Job summary

Washington Water Service in Puyallup, WA seeks an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role operates Monday–Friday with 11:00 am–7:30 pm or 10:00 am–6:30 pm depending on daylight saving.

Responsibilities include balancing daily cash reports, taking payments, addressing billing, payments, and water quality questions, data entry, and on-site office duties.

Qualifications

• High school diploma or GED required.
• Five years of customer service in an administrative or clerical role.
• Excellent customer service with a professional manner.

Responsibilities

• Balance and complete a daily cash report.
• Take customer orders and provide high-quality service.
• Assist customers in person and by phone regarding billing, payments, conservation, and water quality.

Skills

Data entry

Cash handling

Customer service

Outlook

Excel

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Washington Water Service in Puyallup, WA seeks an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role operates Monday–Friday with 11:00 am–7:30 pm or 10:00 am–6:30 pm depending on daylight saving.

Responsibilities include balancing daily cash reports, taking payments, addressing billing, payments, and water quality questions, data entry, and on-site office duties.