Part-Time CSR: Booking, Support & Upsell

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Hourly wage with performance raises

Paid holidays after 90 days (prorated)

PTO after 1 year (prorated)

Company-sponsored training and certs

Friendly, team-oriented culture

Job summary

Chimney Cricket is seeking a Part-Time Customer Service Representative to provide exceptional care, help schedule chimney and hearth services, and act as a customer service leader during shifts. This role supports efficient office operations and collaborates with the team to ensure a professional customer experience.

The ideal candidate is organized, dependable, and solutions-oriented, enjoys helping customers, supports sales initiatives, and thrives in a friendly team while benefiting from a

Qualifications

• 2+ years in a customer-facing role (sales, customer service, or appointment bookings)
• Friendly, confident, and professional phone presence
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize multiple tasks

Responsibilities

• Answer incoming phone calls, emails, and online inquiries promptly and professionally
• Assist customers with scheduling, rescheduling, and general service questions
• Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
• Follow up with customers after service to ensure satisfaction
• Accurately document all customer interactions in our CRM system
• Educate callers on services, processes, and seasonal maintenance needs
• Convert inquiries into booked appointments using a soft-sales approach
• Upsell/additional services when appropriate
• Meet or exceed booking goals and upsell targets
• Support the Sales Manager with lead follow-up and CRM updates

Skills

Customer-facing

Phone communication

CRM familiarity

Organizational skills

Tools

ServiceTitan

Housecall Pro

Job description

Chimney Cricket is seeking a Part-Time Customer Service Representative to provide exceptional care, help schedule chimney and hearth services, and act as a customer service leader during shifts. This role supports efficient office operations and collaborates with the team to ensure a professional customer experience.

The ideal candidate is organized, dependable, and solutions-oriented, enjoys helping customers, supports sales initiatives, and thrives in a friendly team while benefiting from a