Home Services Concierge & Appointment Specialist

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Job summary

Chimney Cricket is seeking a friendly Customer Service & Sales Representative to be the first voice homeowners hear for chimney and hearth solutions. You will guide customers to the right service, book appointments, and contribute to a collaborative, performance-driven team culture.

The role emphasizes a warm phone presence, clear communication, and the ability to upsell services while meeting booking goals. Join a local family-owned leader in chimney care and hearth installations.

Qualifications

• 2+ years in a customer-facing role (Sales or appointment booking experience preferred).
• Confident, warm phone presence and Excellent verbal and written communication.
• Strong organizational and multi-tasking skills.

Responsibilities

• Answer incoming calls, emails, and inquiries promptly and professionally.
• Assist customers with scheduling, rescheduling, and general service questions.
• Follow up with customers after service to ensure satisfaction.
• Educate callers on services and upsell when appropriate.

Skills

Customer-facing experience

Phone communication

Organizational skills

CRM/ Scheduling software

Tools

ServiceTitan

Housecall Pro

Job description

Chimney Cricket is seeking a friendly Customer Service & Sales Representative to be the first voice homeowners hear for chimney and hearth solutions. You will guide customers to the right service, book appointments, and contribute to a collaborative, performance-driven team culture.

The role emphasizes a warm phone presence, clear communication, and the ability to upsell services while meeting booking goals. Join a local family-owned leader in chimney care and hearth installations.