Remote Customer Partner: Delight Clients Daily

Copperfield Chimney Supply, Inc.; Scranton (Lackawanna County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Copperfield Chimney Supply, Inc. is seeking a Customer Partner to ensure customer satisfaction through efficient assistance with orders and inquiries. The role involves managing calls, providing solutions, and building relationships with customers.

This full-time position allows remote work but requires one day on-site in Pittston, PA. Candidates should have at least three years of customer service experience, exceptional communication skills, and the ability to handle a high call volume.

Qualifications

• 3+ years of customer service experience, including 1+ year in a call center.
• Strong phone contact handling skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a high volume of incoming calls.
• Build relationships with customer accounts.
• Provide solutions to customer complaints.

Skills

Customer service

Active listening

Communication

Technical expertise

Education

High school education or GED

Tools

Microsoft Office Suite

Job description

Copperfield Chimney Supply, Inc. is seeking a Customer Partner to ensure customer satisfaction through efficient assistance with orders and inquiries. The role involves managing calls, providing solutions, and building relationships with customers.

This full-time position allows remote work but requires one day on-site in Pittston, PA. Candidates should have at least three years of customer service experience, exceptional communication skills, and the ability to handle a high call volume.