Customer Service Representative (CSR)

D.J.A. Imports, Ltd; Indiana (PA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work arrangements

Growth opportunities

Team-oriented environment

Job summary

D.J.A. Imports, Ltd is hiring a Customer Service Representative to serve as the primary point of contact for customers across phone, email, chat, and in-person interactions.

The role emphasizes organization, attention to detail, and a commitment to delivering a positive customer experience. The CSR will respond to inquiries, process orders and returns, and coordinate with sales and operations to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and email applications.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and in person.
• Process orders, quotes, returns, and customer requests accurately.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Coordinate with sales, operations, and other departments to ensure customer satisfaction.
• Follow up on open issues and provide timely updates to customers.
• Assist with administrative and data entry tasks as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Email applications

Job description

Full-Time / Part-Time

• In-Person, Hybrid, or Remote

Join Our Team!

Position Overview

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing exceptional service and support via phone, email, chat, and in-person interactions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and in person.
• Process orders, quotes, returns, and customer requests accurately.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Coordinate with sales, operations, and other departments to ensure customer satisfaction.
• Follow up on open issues and provide timely updates to customers.
• Assist with administrative and data entry tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience is helpful but not required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer proficiency, including Microsoft Office and email applications.
• Positive attitude, reliability, and strong work ethic.
• Ability to work independently and as part of a team.

What We Offer

• Full-time and part-time opportunities available.
• Flexible work arrangements: in-person, hybrid, or remote (depending on role requirements).
• Competitive compensation.
• Supportive and team-oriented work environment.
• Opportunities for growth and advancement.

Schedule

• Full-Time and Part-Time positions available.
• Flexible hours may be available based on business needs.