Inside Sales

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Chimney Cricket & Hometown Hearth in Delaware County, Media, is seeking a Hearth Salesperson to connect customers with the best hearth and fireplace solutions. This role involves building strong customer relationships and providing exceptional service throughout the sales process. Candidates should have at least 1 year of sales or customer service experience, with a high school diploma required. Offering a base pay of $50,000 to $54,000 plus commissions, along with comprehensive benefits including medical insurance and a retirement plan.

Qualifications

• 1+ years of experience in sales, retail, or customer service.
• Personable and professional communication skills.
• Strong organizational skills and attention to detail.
• Ability to learn product knowledge related to fireplaces and chimney systems.
• Comfort using digital platforms.

Responsibilities

• Deliver exceptional customer experience from contact to follow-up.
• Educate customers on products and installation processes.
• Execute proprietary sales process accurately.
• Collaborate with teams for smooth project scheduling.
• Respond to inquiries in a professional manner.
• Assist with showroom maintenance and promotional activities.

Skills

Sales experience

Customer service skills

Organizational skills

Communication skills

Product knowledge

Education

High School diploma or equivalent

College coursework or degree (preferred)

Tools

CRM software

Google Suite

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Chimney Cricket has been a trusted local business for over 35 years, providing expert chimney services, fireplace installations, and repairs. Our showroom, Hometown Hearth, enhances the customer experience with premium hearth and chimney solutions. We are committed to being the region’s leading provider of these products and services, delivering unmatched customer service and quality craftsmanship.

Position Overview

The Hearth Salesperson plays a vital role in connecting customers with the best hearth and fireplace solutions for their homes. Based at our Hometown Hearth showroom, this position focuses on building strong customer relationships, understanding needs, recommending products, and supporting a seamless sales process from inquiry to installation. The ideal candidate is personable, detail-oriented, and enthusiastic about helping customers find the perfect fit for their home. Training and industry certification opportunities are available for the right candidate.

Key Responsibilities

• Deliver an exceptional customer experience from initial contact to post-sale follow-up
• Educate customers on available products, features, and installation processes to help them make informed decisions
• Execute the Chimney Cricket proprietary sales process, maintaining accuracy and consistency
• Work collaboratively with internal teams to ensure smooth project scheduling and communication
• Respond to customer inquiries via phone, email, and in-person showroom visits in a timely, professional manner
• Assist with showroom maintenance, merchandising, and promotional activities
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Contribute to ongoing improvements in the showroom experience and sales processes

Position Requirements

• 1+ years of experience in sales, retail, or customer service (hearth, construction, or home improvement industries preferred)
• Personable and professional communication skills—both written and verbal
• Strong organizational skills and attention to detail
• Ability to learn and apply product knowledge related to fireplaces, stoves, and chimney systems
• Comfort using digital platforms, including Google Suite, CRM software, and mobile devices
• Positive attitude, team spirit, and willingness to grow with the company
• High School diploma or equivalent required; college coursework or degree preferred
• Ability to work in-person at the showroom, including Saturday hours as part of the regular schedule, especially during peak seasons.

Compensation & Benefits

Base Pay: $50,000 to $54,000 base pay + commission opportunities

Paid Time Off: PTO starts after 90 days of employment and is pro-rated for the first year

Paid Holidays: After 90 days of employment

Medical/Dental Insurance: 80% coverage for individual plans after 90 days

Retirement Plan: Company matches up to 3% after 1 year

Training and Certification: Industry training and certification available to support your growth

OUR VALUES: HOW WE WORK

At Chimney Cricket, our culture is built on four core values—Respect, Integrity, Safety, and Excellence (RISE)—which guide our approach to business, teamwork, and customer service.

Respect – We value professionalism, positivity, and collaboration, ensuring every interaction—whether with customers, team members, or partners—is conducted with courtesy and care.

Integrity – We stand by our commitments, provide honest guidance, and hold ourselves accountable for delivering on our promises.

Safety – We prioritize safety in all aspects of our work, ensuring both our team and customers understand and follow best practices for fire and home safety.

Excellence – We pursue quality, efficiency, and continuous improvement, always seeking better ways to serve our customers and enhance our expertise.

Sales Team Values:

• Availability (Respect) – Be present, responsive, and proactive to ensure customers feel valued and supported throughout the process.
• Accuracy (Integrity) – Provide precise, honest information to guide customer decisions and build trust.
• Education (Safety) – Empower customers with knowledge about products and fire safety.
• Partnership (Excellence) – Focus on building long-term relationships, not just making a sale.