Part-Time CSR: Service, Scheduling & Growth

Chimney Cricket, Inc.; Media (Delaware County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chimney Cricket, Inc. in Media, PA is seeking a Part-Time Customer Service Representative to join our team. You will engage homeowners, answer inquiries, schedule and book chimney and hearth services, and help maintain smooth office operations with a friendly, professional approach.

The role emphasizes problem-solving, upselling service opportunities, and maintaining accurate records in our CRM. Flexible part-time schedule, supportive team, and opportunities for advancement are offered.

Qualifications

• 2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
• Friendly, confident, and professional phone presence.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Self-motivated and able to work independently while contributing to a team environment.
• Familiarity with service scheduling software or CRM systems preferred.

Responsibilities

• Answer incoming phone calls, emails, and online inquiries promptly and professionally.
• Assist customers with scheduling, rescheduling, and general service questions.
• Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs.
• Follow up with customers after service to ensure satisfaction.
• Accurately document all customer interactions in our CRM system.
• Educate callers on services, processes, and seasonal maintenance needs.
• Actively listen to uncover additional service opportunities during inbound calls.
• Convert inquiries into booked appointments using a soft-sales approach.
• Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning).
• Meet or exceed booking goals and upsell targets.
• Support the Sales Manager with lead follow-up, estimate prep, CRM updates.

Skills

Customer service

Phone etiquette

Communication

Organization

Team collaboration

Problem solving

Tools

ServiceTitan

Housecall Pro

Job description

Chimney Cricket, Inc. in Media, PA is seeking a Part-Time Customer Service Representative to join our team. You will engage homeowners, answer inquiries, schedule and book chimney and hearth services, and help maintain smooth office operations with a friendly, professional approach.

The role emphasizes problem-solving, upselling service opportunities, and maintaining accurate records in our CRM. Flexible part-time schedule, supportive team, and opportunities for advancement are offered.