Customer Service Representative Part-Time

Chimney Cricket, Inc.

Media (Delaware County)

On-site

USD 19,000 - 28,000

Part time

7 days ago

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Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chimney Cricket, Inc. in Media, PA is seeking a Part-Time Customer Service Representative to join our team. You will engage homeowners, answer inquiries, schedule and book chimney and hearth services, and help maintain smooth office operations with a friendly, professional approach.

The role emphasizes problem-solving, upselling service opportunities, and maintaining accurate records in our CRM. Flexible part-time schedule, supportive team, and opportunities for advancement are offered.

Qualifications

2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
Friendly, confident, and professional phone presence.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Self-motivated and able to work independently while contributing to a team environment.
Familiarity with service scheduling software or CRM systems preferred.

Responsibilities

Answer incoming phone calls, emails, and online inquiries promptly and professionally.
Assist customers with scheduling, rescheduling, and general service questions.
Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs.
Follow up with customers after service to ensure satisfaction.
Accurately document all customer interactions in our CRM system.
Educate callers on services, processes, and seasonal maintenance needs.
Actively listen to uncover additional service opportunities during inbound calls.
Convert inquiries into booked appointments using a soft-sales approach.
Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning).
Meet or exceed booking goals and upsell targets.
Support the Sales Manager with lead follow-up, estimate prep, CRM updates.

Skills

Customer service

Phone etiquette

Communication

Organization

Team collaboration

Problem solving

Tools

ServiceTitan

Housecall Pro

Job description

Benefits

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development

Part-Time Customer Service Representative (CSR)

Serve. Lead. Grow.

We’re looking for a customer service pro who thrives on solving problems, supporting the team, and making every customer feel taken care of. Join Chimney Cricket - Where great service and great teamwork come together.

About Us

Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We’re looking for a friendly and motivated team player who wants to be the voice of our company—the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.

Position Summary

The Part-Time Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role serves as a customer service leader during scheduled shifts by helping maintain efficient office operations, supporting teammates, and ensuring every customer interaction reflects Chimney Cricket's commitment to professionalism and service.

The ideal candidate is an organized, dependable, and solutions-oriented professional who enjoys helping customers, supporting sales initiatives, and creating a positive experience for both customers and coworkers. This position is ideal for someone seeking a flexible part-time schedule while making a meaningful impact on our customers and team.

Responsibilities

GOAL: Facilitate efficient and timely booking of service and project appointments

Customer Service

Answer incoming phone calls, emails, and online inquiries promptly and professionally
Assist customers with scheduling, rescheduling, and general service questions
Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
Follow up with customers after service to ensure satisfaction
Accurately document all customer interactions in our CRM system

Sales & Booking

Educate callers on our services, processes, and seasonal maintenance needs
Actively listen to uncover additional service opportunities during inbound calls
Convert inquiries into booked appointments using a soft-sales approach
Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
Make proactive outbound calls to past customers for seasonal service and membership opportunities during designated calling periods.
Meet or exceed booking goals and upsell targets
Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.
Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution.
Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers.

Skills & Qualifications

2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
Friendly, confident, and professional phone presence.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Self-motivated and able to work independently while contributing to a team environment.
Familiarity with service scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar) preferred.
Availability to work a consistent part-time schedule, including occasional flexibility during seasonal peak periods.

Incentive Structure

We believe great conversations lead to great outcomes—for our customers and our team. Our incentive program rewards effort and results:

Benefits