Part-Time CSR & Booking Pro — Growth & Training

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chimney Cricket is a family-owned local leader in chimney service and hearth installation, committed to safety, craftsmanship and outstanding customer experiences.

We seek a friendly Part-Time CSR to be the voice of our company, handling calls, scheduling, CRM entries, and supporting the sales team to book and upsell services. This role offers a flexible part-time schedule, a chance to impact customers and the team, and opportunities for training and advancement.

Qualifications

• 2+ years in a customer-facing role (sales, customer service, or appointment booking).
• Friendly, confident, and professional phone presence.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Self-motivated and able to work independently while contributing to a team.
• Familiarity with scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar).
• Availability to work a consistent part-time schedule, including seasonal peak periods.

Responsibilities

• Facilitate efficient and timely booking of service and project appointments.
• Answer incoming phone calls, emails, and online inquiries promptly and professionally.
• Assist customers with scheduling, rescheduling, and general service questions.
• Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs.
• Follow up with customers after service to ensure satisfaction.
• Accurately document all customer interactions in our CRM system.
• Educate callers on services and seasonal maintenance needs.
• Convert inquiries into booked appointments using a soft-sales approach.
• Meet or exceed booking goals and upsell targets.
• Support Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.

Skills

Verbal communication

Written communication

Organization

Self-motivated

Team player

Problem solving

Tools

ServiceTitan

Housecall Pro

CRM systems

Job description

Chimney Cricket is a family-owned local leader in chimney service and hearth installation, committed to safety, craftsmanship and outstanding customer experiences.

We seek a friendly Part-Time CSR to be the voice of our company, handling calls, scheduling, CRM entries, and supporting the sales team to book and upsell services. This role offers a flexible part-time schedule, a chance to impact customers and the team, and opportunities for training and advancement.