Customer Service Representative Part-Time

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chimney Cricket is a family-owned local leader in chimney service and hearth installation, committed to safety, craftsmanship and outstanding customer experiences.

We seek a friendly Part-Time CSR to be the voice of our company, handling calls, scheduling, CRM entries, and supporting the sales team to book and upsell services. This role offers a flexible part-time schedule, a chance to impact customers and the team, and opportunities for training and advancement.

Qualifications

• 2+ years in a customer-facing role (sales, customer service, or appointment booking).
• Friendly, confident, and professional phone presence.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Self-motivated and able to work independently while contributing to a team.
• Familiarity with scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar).
• Availability to work a consistent part-time schedule, including seasonal peak periods.

Responsibilities

• Facilitate efficient and timely booking of service and project appointments.
• Answer incoming phone calls, emails, and online inquiries promptly and professionally.
• Assist customers with scheduling, rescheduling, and general service questions.
• Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs.
• Follow up with customers after service to ensure satisfaction.
• Accurately document all customer interactions in our CRM system.
• Educate callers on services and seasonal maintenance needs.
• Convert inquiries into booked appointments using a soft-sales approach.
• Meet or exceed booking goals and upsell targets.
• Support Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.

Skills

Verbal communication

Written communication

Organization

Self-motivated

Team player

Problem solving

Tools

ServiceTitan

Housecall Pro

CRM systems

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Part-Time Customer Service Representative (CSR)

Serve. Lead. Grow. We’re looking for a customer service pro who thrives on solving problems, supporting the team, and making every customer feel taken care of. Join Chimney Cricket - Where great service and great teamwork come together.

About Us:

Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We’re looking for a friendly and motivated team player who wants to be the voice of our company—the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.

Position Summary:

The Part-Time Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role serves as a customer service leader during scheduled shifts by helping maintain efficient office operations, supporting teammates, and ensuring every customer interaction reflects Chimney Cricket's commitment to professionalism and service.

The ideal candidate is an organized, dependable, and solutions-oriented professional who enjoys helping customers, supporting sales initiatives, and creating a positive experience for both customers and coworkers. This position is ideal for someone seeking a flexible part-time schedule while making a meaningful impact on our customers and team.

Responsibilities:

GOAL: Facilitate efficient and timely booking of service and project appointments

Customer Service:

• Answer incoming phone calls, emails, and online inquiries promptly and professionally
• Assist customers with scheduling, rescheduling, and general service questions
• Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
• Follow up with customers after service to ensure satisfaction
• Accurately document all customer interactions in our CRM system

Sales & Booking:

• Educate callers on our services, processes, and seasonal maintenance needs
• Actively listen to uncover additional service opportunities during inbound calls
• Convert inquiries into booked appointments using a soft-sales approach
• Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
• Make proactive outbound calls to past customers for seasonal service and membership opportunities during designated calling periods.
• Meet or exceed booking goals and upsell targets
• Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.
• Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution.
• Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers.

Skills & Qualifications:

• 2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
• Friendly, confident, and professional phone presence.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Self-motivated and able to work independently while contributing to a team environment.
• Familiarity with service scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar) preferred.
• Availability to work a consistent part-time schedule, including occasional flexibility during seasonal peak periods.

Incentive Structure:

We believe great conversations lead to great outcomes—for our customers and our team. Our incentive program rewards effort and results:

Benefits:

• Hourly Wage w/ performance-based raises
• Paid holidays after 90 days (prorated)
• PTO after 1 year (prorated)
• Company-sponsored training and certifications
• Friendly, team-oriented culture