Part-Time Crisis Hotline Specialist I

Keystone Health; Chambersburg (Franklin County); On-site; USD 25,000 - 39,000; Part time

Job summary

Keystone Health is seeking a Crisis Intervention Specialist I to join our team on a part-time basis (20 hours weekly). The role focuses on answering the 988 Suicide & Crisis Lifeline and providing telephone-based crisis support to individuals in emotional or behavioral health crises.

The position assesses caller needs, delivers crisis intervention and de-escalation, and connects callers with community resources and referrals as appropriate. CPR certification is required.

Qualifications

• Bachelor’s degree in sociology, social work, psychology or related field.
• Be a registered nurse (RN).
• High school diploma with 12 semester credits in sociology, social work, psychology or related field.
• High school diploma with 3 years of mental health direct care experience.
• High school diploma or GED with 1 year experience as advocate or leader in consumer/family group.
• Staff with 5 years supervisory experience in mental health services prior to 1992 exempt from this section.

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline and provide telephone-based crisis support.
• Assess caller needs and provide crisis intervention and de-escalation.
• Connect individuals with community resources and referrals as needed.

Skills

Crisis intervention

Empathy

Active listening

Communication skills

Education

Bachelor’s degree in sociology, social work, psychology or related field

Registered nurse (RN)

High school diploma + 12 credits in related fields

High school diploma + 3 years mental health direct care experience

High school diploma or GED + 1 year advocacy experience

5+ years supervisor of mental health services (pre-1992)

Job description

Keystone Health is seeking a Crisis Intervention Specialist I to join our team on a part-time basis (20 hours weekly). The role focuses on answering the 988 Suicide & Crisis Lifeline and providing telephone-based crisis support to individuals in emotional or behavioral health crises.

The position assesses caller needs, delivers crisis intervention and de-escalation, and connects callers with community resources and referrals as appropriate. CPR certification is required.