Phone-Based Crisis Intervention Specialist I

Keystone Rural Health Center; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Keystone Health is seeking a full-time Crisis Intervention Specialist - Telephone Response to provide telephone-based crisis support through the 988 Lifeline. The role involves assessing caller needs, delivering crisis intervention and de-escalation, and linking callers to community resources.

A RN license or strong health-related degree is preferred, with relevant mental health experience encouraged. Join a dedicated team focused on compassionate crisis response services in our community.

Qualifications

• Bachelor’s degree with relevant majors.
• Be a registered nurse or have related health background.
• Education with specific coursework in social/behavioral fields or nursing.
• Experience in mental health direct care or advocacy is valued.

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline and provide telephone-based crisis support.
• Assess caller needs, perform crisis intervention and de-escalation.
• Connect callers with appropriate community resources and referrals as needed.

Education

Bachelor’s degree with majors in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or related field

Be a registered nurse

High school diploma + 12 semester credits in related fields

High school diploma/GED + 3 years mental health direct care experience

Experience as consumer or family advocate/leader (1 year)

Supervisor experience in mental health (5 years)

Job description

Keystone Health is seeking a full-time Crisis Intervention Specialist - Telephone Response to provide telephone-based crisis support through the 988 Lifeline. The role involves assessing caller needs, delivering crisis intervention and de-escalation, and linking callers to community resources.

A RN license or strong health-related degree is preferred, with relevant mental health experience encouraged. Join a dedicated team focused on compassionate crisis response services in our community.