Crisis Intervention Specialist I - Telephone Response

Keystone Health; Chambersburg (Franklin County); On-site; USD 34,000 - 48,000; Full time

Job summary

Keystone Health seeks a Crisis Intervention Specialist - Telephone Response to join our team. This role answers the 988 Lifeline and provides telephone-based crisis support, assessing caller needs and connecting to resources.

The position requires a related degree or RN, plus CPR certification and mental health experience. Responsibilities include crisis intervention, de-escalation, and referrals to community services.

Qualifications

• Bachelor’s degree or RN, or high school diploma with targeted credits in related fields.
• CPR certification currently required.
• Experience in mental health direct care or advocacy desired.
• Ability to provide crisis intervention and connect to resources.

Responsibilities

• Answer 988 Suicide & Crisis Lifeline via telephone.
• Assess caller needs and provide crisis intervention and de-escalation.
• Refer to community resources and supports as needed.
• Collaborate with Keystone Health team to support callers.

Skills

Crisis intervention

De-escalation

Telephone support

Resource linkage

Education

Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or related field

Registered nurse (RN)

High school diploma + 12 college credits in related fields

High school diploma + 3 years of mental health direct care experience

Advocate or family member experience in consumer/family group

Supervisor experience in mental health services prior to 1992 exemption

Tools

CPR Certification

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.Keystone Health Crisis is seeking a full-time Crisis Intervention Specialist - Telephone Response to join our team.The Crisis Intervention Specialist I - Telephone Response is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.EDUCATION and/or EXPERIENCE: Bachelor’s degree in with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field OR Be a registered nurse OR Have a high school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, social work, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field OR Have a high school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92. OR be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or GED. OR Staff persons employed by a provider who have 5 years’ experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section.LICENSES and CERTIFICATIONS: Current CPR Certification.Join a dedicated team committed to supporting the mental health and well-being of our community through timely, compassionate crisis response services.Keystone Health is an Equal Opportunity Employer