Crisis Hotline Specialist - 988 Support (Evenings/Nights)

Community Health Alliance - Transitional Living, TLC; Hamilton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off & holidays

Retirement plan with company match

Company paid life insurance

Professional development opportunities

Paid on-the-job training

Job summary

Community Health Alliance - Transitional Living, TLC is seeking 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention to individuals in distress. This full-time role supports 24/7 operations, with a 2nd shift from 4:00pm to 12:00am.

The position requires strong listening and de-escalation skills, plus the ability to remain calm under pressure. On-the-job training and a comprehensive benefits package are provided.

Qualifications

• High School Diploma or equivalent required.
• Remain calm, professional and supportive under pressure.
• Experience in mental health field is preferred, but not required (on-the-job training provided).
• Ability to work collaboratively in a team-oriented environment.
• Competently communicates effectively verbally and in writing.
• Basic computer skills for documentation and online communication tools.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams.
• Ability to pass background checks, drug screen and required training.
• Reliable transportation.
• Ability to work evenings, overnights and weekends.

Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner.
• Establish a rapport with callers and assist the caller to handle the presenting concern.
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices.
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention.
• Utilize suicide prevention protocols and safety planning strategies when necessary.
• Provide referrals and resources for mental health services, community based organizations and emergency assistance.
• Document all interactions accurately and timely per agency guidelines.
• Collaborate with emergency responders, mental health professionals when higher level intervention is required.
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.

Skills

Active listening

Crisis intervention

Emotional support

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft 365

Office Suite

Outlook

Teams

Job description

Community Health Alliance - Transitional Living, TLC is seeking 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention to individuals in distress. This full-time role supports 24/7 operations, with a 2nd shift from 4:00pm to 12:00am.

The position requires strong listening and de-escalation skills, plus the ability to remain calm under pressure. On-the-job training and a comprehensive benefits package are provided.