Crisis Hotline Specialist - 2nd Shift (Evenings)

Paycom; Hamilton (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Affordable medical, dental & vision

Paid time off & holidays

Retirement plan with company match

Company paid life insurance

Professional development

Paid on-the-job training

Job summary

Community Health Alliance is seeking dedicated 988 Crisis Hotline Professionals to provide immediate emotional support and crisis intervention for individuals in emotional distress. This role supports 24/7 operations with a focus on de-escalation and suicide prevention.

Applicants should have a High School diploma, strong listening skills, and the ability to work evenings, overnights and weekends. On‑the‑job training and benefits are provided to help you grow within a mission‑driven organization.

Qualifications

• High School Diploma or equivalent required
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competently communicate effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

Skills

Active listening

Crisis intervention

Communication skills

Team collaboration

Microsoft 365

Basic computer skills

Education

High School diploma or equivalent

Tools

Microsoft 365

Job description

Community Health Alliance is seeking dedicated 988 Crisis Hotline Professionals to provide immediate emotional support and crisis intervention for individuals in emotional distress. This role supports 24/7 operations with a focus on de-escalation and suicide prevention.

Applicants should have a High School diploma, strong listening skills, and the ability to work evenings, overnights and weekends. On‑the‑job training and benefits are provided to help you grow within a mission‑driven organization.