Crisis Intervention Specialist I - Telephone Response

Keystone Rural Health Center; United States; Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Keystone Health is seeking a full-time Crisis Intervention Specialist - Telephone Response to provide telephone-based crisis support through the 988 Lifeline. The role involves assessing caller needs, delivering crisis intervention and de-escalation, and linking callers to community resources.

A RN license or strong health-related degree is preferred, with relevant mental health experience encouraged. Join a dedicated team focused on compassionate crisis response services in our community.

Qualifications

• Bachelor’s degree with relevant majors.
• Be a registered nurse or have related health background.
• Education with specific coursework in social/behavioral fields or nursing.
• Experience in mental health direct care or advocacy is valued.

Responsabilités

• Answer the 988 Suicide & Crisis Lifeline and provide telephone-based crisis support.
• Assess caller needs, perform crisis intervention and de-escalation.
• Connect callers with appropriate community resources and referrals as needed.

Formation

Bachelor’s degree with majors in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or related field

Be a registered nurse

High school diploma + 12 semester credits in related fields

High school diploma/GED + 3 years mental health direct care experience

Experience as consumer or family advocate/leader (1 year)

Supervisor experience in mental health (5 years)

Description du poste

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Health Crisis is seeking a full-time Crisis Intervention Specialist - Telephone Response to join our team. The Crisis Intervention Specialist I - Telephone Response is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field
• Be a registered nurse
• Have a high school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, social work, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field
• Have a high school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92.
• be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or GED.
• Staff persons employed by a provider who have 5 years’ experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section.

LICENSES and CERTIFICATIONS:

• Current CPR Certification.

Join a dedicated team committed to supporting the mental health and well-being of our community through timely, compassionate crisis response services. Keystone Health is an Equal Opportunity Employer Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.