Part-Time Cosmetics Shift Lead & Customer Coach

The Estée Lauder Companies Inc.; Castle Rock (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

The Estée Lauder Companies Inc. in Castle Rock, CO seeks a dynamic Key Holder to support the Store Manager and Assistant Manager, modelling exceptional customer service and coaching the sales team to achieve targets.

You will also manage cash reconciliation and opening/closing the store on a rota basis, delivering inspirational, authentic service during all store hours and events. This role offers a clear path to supervisory growth.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Support Store Manager and Assistant Manager to ensure smooth operation
• Lead by example with coaching and mentoring to achieve sales and service targets
• Handle start and end of day cash reconciliation and store openings/closings on a rota
• Provide inspirational, authentic, personalized customer service
• Work retail hours including nights, weekends and events

Skills

Retail experience

Customer service

Cash handling

Coaching & mentoring

Opening & closing

Tools

POS software

Job description

The Estée Lauder Companies Inc. in Castle Rock, CO seeks a dynamic Key Holder to support the Store Manager and Assistant Manager, modelling exceptional customer service and coaching the sales team to achieve targets.

You will also manage cash reconciliation and opening/closing the store on a rota basis, delivering inspirational, authentic service during all store hours and events. This role offers a clear path to supervisory growth.