Part-time Communications Assistant/Dispatch

Illinois Wesleyan University; Bloomington (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

Illinois Wesleyan University seeks a part-time Communications Assistant/Dispatch to support the Campus Safety Main Office and Dispatch Center, capable of independent operation and supervising student workers during 2nd shift. Reliable on-site attendance is essential for campus safety communications.

Schedule: Mon-Tues 4pm-10pm; Wed 3:30pm-10pm; Thurs-Fri 4pm-10:30pm; 29 hrs/week for 12 months. Level 16: $17.06/hr with IWU benefits and visa-not sponsoring statements.

Qualifications

• High school diploma/GED is required.
• One year of professional dispatch or operations experience is required.
• Clear verbal communication and professionalism in serving a diverse campus community.

Responsibilities

• Operates the IWU switchboard and phones, 2-way radio system; handles inquiries and dispatches officers.
• Issues IDs, parking passes, visitor passes, keys, and maintains related logs.
• Maintains records for Campus Safety calls and operations; supports emergency response and coordinates with responders.

Skills

Verbal communication

Time management

Independent worker

Education

High school diploma/GED

Tools

Telephone switchboard

Access control software

2-way radio system

Job description

Part-time Communications Assistant/Dispatch

Human Resources

Maintains essential functions of the Campus Safety Main Office and Dispatch Center.Requires an understanding of relevant policies, procedures, and systems utilized bythe Campus Safety Department. Must be capable of functioning independently and supervisingstudent workers during 2nd shift operations. Competent, courteous, and composed customerservice are essential for this position. This position requires reliable onsite attendance,as the Campus Safety Dispatcher plays a crucial role in ensuring the safety and securityof the campus community. Schedule: Mon-Tues 4pm-10pm, Wed 3:30pm-10pm, Thurs-Fri 4pm-10:30pm. This is a part-time, 29 hrs/week, 12 month, on-campus position.

Responsibilities:

• Communications and Operational Support; operates the IWU switchboard and phones, 2-way radio system; receives and serviceswalk-in, phone, and email inquiries and calls-for-service; maintains realtime communicationand dispatches officers, communicates internally and with first responders and 3rdparties as needed for service delivery and incident response.
• Service Delivery ; issues and replaces IDs; implements ID processes for student move-ins; issues andtracks parking passes and visitor passes, distributes keys and maintains key inventories,administers lost & found, maintains service logs
• Office administration; Maintains records and logs of Campus Safety calls and operations, monitors event andactivity schedules, may coordinate electronic access control settings and schedules;runs motor vehicle record checks, maintains records for IWU vehicle safety program.
• Security and Emergency Response Support; monitors camera, phone, and access control systems as needed; remotely supports officers.Makes appropriate contacts for after-hours incident response. Logs and tracks CampusSafety Department activities; facilitates communication between Campus Safety, otherIWU Departments, public first responders, and external partners.

Requirements:

• High school diploma/GED is required
• One year of professional experience in a dispatch center, operations center, callcenter, or other position involving communication, coordination, dispatch services,or similar operations, is required.
• Clear verbal communication, patience, and professionalism in delivering service toa diverse campus community. Experience with (or demonstrated ability to learn) theoperation of telephone switchboards, access control software, and similar technicalsystems, are essential qualities for this position.
• Independent motivation and time management skills are necessary in this role. Abilityto maintain a regular on-campus shift schedule is essential to maintaining continuityof Campus Safety services.
• Shift Schedule: Mon-Tues 400pm-1000pm, Wed 330pm-1000pm, Thurs-Fri 4pm to 1030pm,with 30 minute breaks for all shifts. Occasional flex-scheduling is offered to coverspecial events outside of this schedule.
• Physical demands: Ability to occasionally lift up to 25 pounds

The final candidate will pass a pre-employment background investigation.

Level 16: $17.06/hr (29 hrs/week)

An overview of IWU benefits can be found here . Illinois Wesleyan University does not sponsor work visas at the time of hire oranytime during employment for this position. All persons hired will be required toverify identity and eligibility to work in the United States and maintain work authorizationthroughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fosteringa community that values a wide range of perspectives and backgrounds among our outstandingfaculty, staff, and students. We seek candidates who have a demonstrated commitmentto contributing to and enhancing our community in these areas. Illinois Wesleyan Universityis an equal opportunity employer dedicated to promoting excellence through a varietyof viewpoints; details at https://www.iwu.edu/about/non-discrimination.html .