Director for IUPD Dispatch Communications (Public Safety Dispatch Leader)

Public Value; Bloomington (IN); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan with IU contributions

Tuition subsidy

Paid holidays

Generous paid time off

Parental leave

Employee assistance program

Job summary

Indiana University Public Safety in Bloomington seeks an experienced supervisor to manage daily dispatch operations and lead a team of professionals dedicated to safety across campus. The role involves setting short-term objectives, addressing performance issues, staffing and scheduling, and ensuring excellent customer service.

The successful candidate will coach staff, oversee QA, and drive process improvements in a demanding, 24/7 environment.

Qualifications

• Bachelor's degree in a relevant field.
• At least 2 years of related experience.
• Ability to lead and manage others.

Responsibilities

• Provides day-to-day operational management of dispatch staff.
• Establishes short-term operational objectives.
• Identifies issues and implements solutions to improve processes and efficiency.
• Analyzes performance, sets priorities, conducts reviews, and provides corrective action.
• Ensures staffing and scheduling; participates in staffing decisions for assigned staff.
• Provides supervision and training to staff to improve customer service operations.

Skills

Lead/manage others

Time management

Team building

Customer relationships

Judgment & decision making

Professionalism

Organizational skills

Verbal communication

Listening skills

Education

Bachelor's degree in a relevant field

Job description

Department

PUBLIC SAFETY (UA-PSIA-IUBLA)

Department Information

Indiana University (IU) Public Safety pursues the university'scommitment to providing the greatest degree of safety for allmembers of the IU community, consistent with the university'smission and environment, applicable legal and professionalstandards, and available resources. IU Public Safety directly oversees areas including the IU Police Department, Emergency Management and Continuity, and Fire Safety and Loss Prevention, operating with a team of approximately 300 dedicated staff on a 24 hours a day, 7 days a week, 365 days a year operational basis across all campuses.

Job Summary

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies public safety dispatch and operational issues and/orareas of improvement and implements solutions to improve processesand/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
• Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
• Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.

Qualifications

Education

Required

• Bachelor's degree in relevant field

Work Experience

Required

• 2 years of related experience

Skills

Required

• Ability to lead/manage others
• Demonstrates time management and priority setting skills
• Excellent collaboration and team building skills
• Ability to build strong customer relationships
• Demonstrates excellent judgment and decision making skills
• Maintains a high degree of professionalism
• Excellent organizational skills
• Strong verbal communication and listening skills

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$85,000 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Operational

FLSA: Exempt

Job Function: Legal, Safety, & Protection

Job Family: Public Safety

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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