Communications Assistant/Dispatch

Illinois Wesleyan University; Bloomington (IL); On-site; USD 25,000 - 29,000; Part time

Job summary

Illinois Wesleyan University is seeking a part-time Campus Safety Dispatcher to support the Main Office and Dispatch Center. The role operates on-campus in Bloomington, IL, and requires independent work, supervising student workers during 2nd shift, and reliable attendance to ensure campus safety.

Responsibilities include operating the IWU switchboard, dispatching officers, issuing IDs and passes, maintaining logs, and coordinating with first responders and campus departments.

Qualifications

• High school diploma/GED is required.
• One year of dispatch or call-center experience is required.
• Clear verbal communication, patience, and professionalism in a diverse campus community.
• Experience with switchboards and access control software or ability to learn is essential.
• Independent motivation and time management skills are necessary.
• Ability to maintain a regular on-campus shift schedule.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Operates IWU switchboard and phones, 2-way radio system and dispatches officers.
• Issues and replaces IDs; issues parking passes and passes; maintains key inventories.
• Maintains records/logs of Campus Safety calls and operations; coordinates access control settings.

Skills

Dispatch experience

Customer service

Verbal communication

Time management

Independence

Education

High school diploma/GED

Tools

Telephone switchboards

Access control software

Security systems

Job description

Maintains essential functions of the Campus Safety Main Office and Dispatch Center. Requires an understanding of relevant policies, procedures, and systems utilized by the Campus Safety Department. Must be capable of functioning independently and supervising student workers during 2nd shift operations. Competent, courteous, and composed customer service are essential for this position. This position requires reliable onsite attendance, as the Campus Safety Dispatcher plays a crucial role in ensuring the safety and security of the campus community. Schedule: Mon-Tues 4pm-10pm, Wed 3:30pm-10pm, Thurs-Fri 4pm-10:30pm. This is a part-time, 29 hrs/week, 12 month, on-campus position.

Responsibilities:

• Communications and Operational Support; operates the IWU switchboard and phones, 2-way radio system; receives and services walk-in, phone, and email inquiries and calls-for-service; maintains realtime communication and dispatches officers, communicates internally and with first responders and 3rd parties as needed for service delivery and incident response.Service Delivery; issues and replaces IDs; implements ID processes for student move-ins; issues and tracks parking passes and visitor passes, distributes keys and maintains key inventories, administers lost & found, maintains service logsOffice administration; Maintains records and logs of Campus Safety calls and operations, monitors event and activity schedules, may coordinate electronic access control settings and schedules; runs motor vehicle record checks, maintains records for IWU vehicle safety program.Security and Emergency Response Support; monitors camera, phone, and access control systems as needed; remotely supports officers. Makes appropriate contacts for after-hours incident response. Logs and tracks Campus Safety Department activities; facilitates communication between Campus Safety, other IWU Departments, public first responders, and external partners.

Requirements:

• High school diploma/GED is requiredOne year of professional experience in a dispatch center, operations center, call center, or other position involving communication, coordination, dispatch services, or similar operations, is required.Clear verbal communication, patience, and professionalism in delivering service to a diverse campus community. Experience with (or demonstrated ability to learn) the operation of telephone switchboards, access control software, and similar technical systems, are essential qualities for this position.Independent motivation and time management skills are necessary in this role. Ability to maintain a regular on-campus shift schedule is essential to maintaining continuity of Campus Safety services.Shift Schedule: Mon-Tues 400pm-1000pm, Wed 330pm-1000pm, Thurs-Fri 4pm to 1030pm, with 30 minute breaks for all shifts. Occasional flex-scheduling is offered to cover special events outside of this schedule.Physical demands: Ability to occasionally lift up to 25 pounds

The final candidate will pass a pre-employment background investigation.

Level 16: $17.06/hr (29 hrs/week)

An overview of IWU benefits can be found here. Illinois Wesleyan University does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a community that values a wide range of perspectives and backgrounds among our outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to contributing to and enhancing our community in these areas. Illinois Wesleyan University is an equal opportunity employer dedicated to promoting excellence through a variety of viewpoints; details at https://www.iwu.edu/about/non-discrimination.html

Illinois Wesleyan University
Human Resources, Holmes 209
1312 N. Park Street
Bloomington, IL 61701
Fax: [phone]