PT Dispatcher

ICC Illinois Central College; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

Illinois Central College is seeking a part-time Dispatcher for the East Peoria Campus. The Dispatcher will monitor and operate campus telecommunications equipment, building systems, and alarms to support a safe campus environment.

The role includes 24-hour coverage across shifts, logging operations, and coordinating with agencies as needed. Qualifications include a high school diploma or equivalent and completion of ICC Dispatcher Training, plus office/customer service experience and strong

Qualifications

• High school diploma or equivalent.
• Successful completion of Illinois Central College Dispatcher Training Program.
• Experience in an office, customer service, or call center environment.
• Typing speed of at least 40 words per minute.
• Strong organizational and communication skills.
• Ability to maintain composure under stressful conditions.

Responsibilities

• Operate Campus Police Dispatch Center phone, radio, databases, computer systems, and other equipment.
• Obtain and provide information from callers to officers, facilities services, other departments, and agencies.
• Log information about department operations and incidents.
• Monitor and operate LEADS.
• Maintain, distribute and file reports and items for Lost and Found.
• Coordinate with agencies during emergencies.
• Observe weather monitor and LEADS terminal and report weather conditions as necessary.
• Monitor fire alarm systems, campus security alarms, remote access, and other building systems and report information to appropriate personnel.
• Maintain, distribute and file folders, records, reports and tickets as assigned.
• Distribute and log vehicle folders.
• Perform routine typing and clerical work as assigned.
• Work varied and flexible shifts to provide 24-hour service.
• Perform other duties as assigned.

Skills

Typing 40 wpm

Strong communication

Interpersonal skills

Organizational skills

Calm under pressure

Customer service experience

Education

Illinois Central College Dispatcher Training Program

High school diploma or equivalent

Tools

LEADS system

Job description

Position Title: PT Dispatcher Campus: East Peoria Campus Employment Type: Classified, StaffPart time Department: Campus Police Start Date: Job Description: Summary: The Dispatcher is primarily responsible for monitoring and operating the College's telecommunications equipment, building systems and alarms, and conveying necessary information to provide for a safe and secure campus environment. Compensation for the Dispatcher is $17.90 - $20.58 an hour. The schedule for the PT Dispatcher may vary between 1st, 2nd and 3rd shift.

Essential Functions:

1. Operate Campus Police Dispatch Center phone, radio, databases, computer systems, and other equipment.
2. Obtain and provide information from callers to officers, to Facilities Services personnel, other college departments, and other agencies according to department procedures.
3. Log information about department operations and incidents.
4. Monitor and operate Law Enforcement Agencies Data System (LEADS).
5. Maintain, distribute and file reports and items for Lost and Found.
6. Contact proper agencies, officials and personnel as required during emergency situations.
7. Observe weather monitor and LEADS terminal and report weather conditions as necessary.
8. Monitor fire alarm systems, campus security alarms, remote access, and other building systems and report information to appropriate personnel.
9. Maintain, distribute and file folders, records, reports and tickets as assigned.
10. Distribute and log vehicle folders.
11. Perform routine typing and clerical work as assigned.
12. Work varied and flexible shifts, hours, and days off as assigned, to provide 24-hour service.
13. Perform other duties as assigned.

Minimum Qualifications:

1. High school diploma or equivalent.
2. Successful completion of Illinois Central College Dispatcher Training Program.
3. Experience working in an office, customer service, or call center environment.
4. Strong typing skills, including the ability to type at least 40 words per minute.
5. Strong organizational skills.
6. Strong verbal and written communication skills.
7. Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.
8. Maintain composure under stressful and adverse conditions.

Preferred Qualifications:

1. Experience working in dispatch or related communication, security, or law enforcement field.
2. Experience in monitoring and operations of building systems.

Benefits (Full-time employees only):

• paid time off; 11 paid holidays; 2 floating holidays medical, dental, vision, life and long-term disability insurance; tuition waivers for employee, spouse and dependent children; on-site childcare center; 403(b) retirement plans; and State University Retirement System pension plan.
• To learn more about full-time health care benefits at ICC.

Make an Impact at Illinois Central College

At ICC you’ll have the opportunity to:

• Make a meaningful difference in students’ lives
• Work alongside passionate colleagues dedicated to education and service
• Contribute to the growth and success of our local communities
• Explore our open positions and discover how you can make an impact at ICC