Part-Time Clinic Customer Service Specialist

Santa Rosa Medical Group; Pace (FL); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO

Job summary

Santa Rosa Medical Group is seeking a part-time Customer Service Representative for Five Points Clinic in Pace, FL. The role handles inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience with strong problem-solving and attention to detail.

Responsibilities include monitoring cases, updating records, and collaborating with teams to resolve complex issues, while maintaining high service standards and regular attendance in a fast-paced environment.

Qualifications

• Associate degree or coursework in business or communications preferred.
• 1–2 years of customer service, call center, or administrative support required.
• Strong communication and multitasking skills.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and in writing, maintaining courtesy and professionalism.
• Creates service cases from inbound calls and documents interactions.
• Investigates and resolves issues, billing problems, and service concerns per policies.
• Maintains accurate customer records and case notes in the system.
• Collaborates with internal departments to escalate and resolve complex issues.

Skills

Google Suite

ServiceNow

CRM software

Microsoft Office

Data entry

Education

Associate Degree or coursework in Business/Communications

Tools

Ticketing system (ServiceNow)

Oracle ERP

Job description

Santa Rosa Medical Group is seeking a part-time Customer Service Representative for Five Points Clinic in Pace, FL. The role handles inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience with strong problem-solving and attention to detail.

Responsibilities include monitoring cases, updating records, and collaborating with teams to resolve complex issues, while maintaining high service standards and regular attendance in a fast-paced environment.