Multichannel Customer Support Specialist

Santa Rosa Medical Center; Milton (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k)

Licensure/certification reimbursement

Student loan assistance

Job summary

Santa Rosa Medical Center in Milton, Florida is looking for a Customer Service Representative who will manage customer inquiries and provide exceptional service across various platforms. This position requires strong problem-solving capabilities and effective communication skills to ensure customer satisfaction.

The ideal candidate will have an Associate Degree or relevant coursework, along with 1-2 years of customer service experience. The role offers a full-time position with a comprehensive benefits package.

Qualifications

• 1-2 years of experience in customer service or call center environment.
• Preferred coursework in Business, Communications, or related field.

Responsibilities

• Handle customer inquiries through multiple communication channels.
• Document customer interactions and resolve issues effectively.
• Collaborate with internal teams for complex issue resolution.
• Ensure customer satisfaction and maintain service quality standards.

Skills

Customer Service Skills

Problem-Solving

Communication

Attention to Detail

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow or similar ticketing platform

CRM systems

Microsoft Office

Job description

Santa Rosa Medical Center in Milton, Florida is looking for a Customer Service Representative who will manage customer inquiries and provide exceptional service across various platforms. This position requires strong problem-solving capabilities and effective communication skills to ensure customer satisfaction.

The ideal candidate will have an Associate Degree or relevant coursework, along with 1-2 years of customer service experience. The role offers a full-time position with a comprehensive benefits package.