Customer Service Pro: Growth, Great Benefits, Impact

Santa Rosa Medical Center; Navarre (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life保险

Generous PTO and extended illness

401(k) with company match

Career development and advancement

Licensure and certification reimburse

Student loan assistance

Rewards and recognition programs

Collaborative culture

Pet insurance

Identity protection

Legal insurance

Job summary

Santa Rosa Medical Center in Navarre, FL is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. The role requires strong communication, ability to multi-task, and attention to detail.

You will work with multiple departments to resolve issues, update records, and ensure timely resolutions within service standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or related field.
• 1-2 years of customer service or call center experience required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from internal and external customers, creates service cases, documents interactions.
• Demonstrates empathy and active listening to understand concerns.
• Resolves billing issues and service-related concerns in line with policies.
• Updates and maintains customer records and case notes accurately.
• Collaborates with internal departments to resolve complex issues.
• Provides solutions within service timeframes and follows up for satisfaction.
• Maintains productivity and service quality standards.
• Performs other duties as assigned.
• Maintains regular attendance.

Skills

Strong communication skills

High-volume handling

Multi-tasking

Attention to detail

Customer service mindset

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

Ticketing platform

CRM systems

Microsoft Office

Job description

Santa Rosa Medical Center in Navarre, FL is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. The role requires strong communication, ability to multi-task, and attention to detail.

You will work with multiple departments to resolve issues, update records, and ensure timely resolutions within service standards.