Patient Services Call Center Specialist

Pareto Population Health Management Practice; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Pareto Clinic in Jacksonville, FL is hiring a Medical Call Center Representative / Front Desk Support to be the first voice patients hear. You will schedule appointments, verify demographics and insurance, and route messages while delivering friendly, professional service in a busy family medicine setting.

The ideal candidate has strong phone skills, is organized, coachable, and able to multitask following scripts and office workflows.

Qualifications

• Strong phone and customer service skills.
• Clear, professional communication.
• Ability to smile through the phone and create a positive patient experience.
• Comfortable working on a computer while speaking with patients.
• Ability to follow scripts, scheduling rules, and office workflows.
• Dependable attendance and punctuality.
• Ability to stay calm and respectful with upset or confused patients.
• Willingness to learn medical office systems and healthcare processes.

Responsibilities

• Answer incoming phone calls professionally and pleasantly.
• Schedule patient appointments according to practice guidelines.
• Confirm and update patient demographics, insurance information, and contact information.
• Assist with appointment reminders, confirmations, cancellations, and rescheduling.
• Route messages to the appropriate clinical, referral, billing, or administrative team member.
• Help patients understand basic scheduling instructions and next steps.
• Support front desk check-in and check-out when needed.
• Document calls, messages, and patient communication accurately.

Skills

Strong phone & customer service skills

Clear professional communication

Smile through phone

Computer proficiency

Follow scripts & workflows

Dependable attendance

Stay calm with upset patients

Willingness to learn medical office系统

Tools

AthenaOne

Weave

Job description

Pareto Clinic in Jacksonville, FL is hiring a Medical Call Center Representative / Front Desk Support to be the first voice patients hear. You will schedule appointments, verify demographics and insurance, and route messages while delivering friendly, professional service in a busy family medicine setting.

The ideal candidate has strong phone skills, is organized, coachable, and able to multitask following scripts and office workflows.