Customer Service Representative | Orthopaedics | Full-time | Days

UF Health St. Johns; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

UF Health St. Johns is seeking a Customer Service Specialist to deliver exemplary service at the front desk of a medical practice.

You will greet patients, answer calls, schedule appointments, collect balances, and help maintain accurate records in the electronic medical record system. You will collaborate with physicians and staff to resolve patient questions, verify insurance information, and ensure smooth daily operations across locations in Florida.

Qualifications

• High school diploma or equivalent.
• 0–1 year of medical front desk experience.
• Experience with patient scheduling and billing preferred.

Responsibilities

• Answers high volume phone calls and assists patients and visitors.
• Collects patient balances and processes payments at check-in/out.
• Schedules appointments using the front desk system.
• Verifies patient information and updates the electronic medical record.
• Coordinates with physicians and staff on patient issues.

Skills

Customer service

Phone handling

Scheduling

Communication

Education

High School Diploma

Tools

EMR software

Job description

Floating to all Locations: St. Augustine, Palm Coast and Nocatee

The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.

#ACDP

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences

1 year clerical experience in a health care se