Customer Service Representative - Five Points Clinic - Part Time

Community Health Systems; Pace (FL); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Be Valued for What You Bring to the 팀

Benefits You Can Count On

Work Hard. Recharge Often.

Invest in Your Future

Grow With Us

We Invest in Your Success

Student Loan Support

Your Wins Deserve Recognition

A Team You'll Love Working With

Additional Voluntary Benefits

Job summary

Community Health Systems is seeking a part-time Customer Service Representative for the Five Points Clinic in Pace, FL. The role handles inquiries via phone, email, chat, and in-person visits, delivering a friendly, high-quality service experience across channels.

You will work with a team to resolve issues, document interactions carefully, and ensure timely responses. Requires 1–2 years in customer service and strong communication, with opportunities for professional development and advancement.

Qualifications

• Associate degree or related coursework preferred.
• 1-2 years of customer service or related experience required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence with courtesy and professionalism.
• Handles inbound calls and creates service cases with accurate documentation.
• Demonstrates empathy and active listening to resolve customer concerns.
• Resolves billing and service-related issues per company policies and procedures.
• Keeps customer records up-to-date with complete issue and resolution notes.
• Escalates complex issues to appropriate internal departments for seamless service.

Skills

Strong communication

Multi-tasking

Problem solving

Calm under pressure

Attention to detail

Education

Associate degree

Business coursework

Communications coursework

Tools

Google Suite

ServiceNow

Soft phone

ERP systems

CRM software

Microsoft Office

Job description

Customer Service Representative - Five Points Clinic - Part Time

Pace, FL, United States and 1 more

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to **escalate** and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 163417
• Job Category Administrative Support
• Job Schedule Part time
• Job Shift Day
• Locations 6002 Berryhill Rd, Milton, FL, 32570, US